All orders are quickly prepared after receipt of payment and are shipped safely and only delivered against signature. The shipping costs depend on the weight and destination of your order. Once you have selected all the items and before the final order confirmation, you will get the information of shipping costs and can choose delivery options.
You can save on shipping costs (depending on the location of the products and destinations). All items that are located in the same warehouse are automatically combined to offer the lowest possible rates for the shipment.
To ensure that shipments arrive safely, we pack them carefully and neutrally. Additionally, all our shipments are shipped with tracking number and delivered personally against the signature of the recipient.
During the order preparation we systematically check all the articles condition: we check that nothing is broken and that all parts are well presents to avoid any complaints. We also mark invisibly all products and take pictures of all the different parts during the shipment process, in order to prevent any fraud.
Remember to inspect your package upon arrival. In case you notice any damage to the packaging or package, please document them in writing on the delivery slip and inform us immediately by email so that we can find a solution quickly. A complaint to the carrier is only possible if the customer has expressed reservations on the delivery note and inform us within 48 hours after receiving the package. No claim will be accepted if these conditions are not met.
Fast deliveries in Europe with tracking number:
- Registered Mail. Delivery time is usually 3-5 business days but can vary depending on the destination and season (summer, Christmas or Easter takes longer).
- GLS (Euro Business Parcel) or DPD (Classic). Delivery time is usually 2-3 business days, although delivery to more distant countries may take 4 to 7 days.
- France, Belgium, Luxembourg and Spain: Delivery in Parcel Shop® with Mondial Relay (5-7 business days).
* Free Shipping from 50 € for the following countries: Germany, Austria, Belgium, Denmark, Spain, France, Netherlands, Hungary, Italy, Luxembourg, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia.
For most items we ship Internationally with:
- Tracked Mail (Spring Tracked)
- Registered Mail (Spring Packet Plus)
- Registered Parcel (Spring Parcel)
Customs clearance may take several weeks. Unfortunately this is a factor we can not control, but in most cases the package is quickly released and delivered to the customer. Please note that any costs for customs, administration and tax at destination are not shown and are responsibility of the recipient and to be paid to the carrier upon delivery. We do not mark any orders as "gifts" or with lower prices than those invoiced / paid; these actions are prohibited under national and international law.